Yes, we provide customization services to fit your specific requirements. To ensure the perfect fit, we invite you to visit any of our Four Star showrooms. Our sleep experts will guide you through the measurement process and provide a personalized quote.

Note: Custom-sized (Made-to-Order) items typically require a 6-week lead time for production.

To maximize the performance, comfort, and durability of your Four Star mattress, we recommend rotating it 180 degrees every 3 to 6 months. This ensures even wear across the surface.

Note: Most Four Star mattresses are designed with a "Single-Sided" construction, meaning they do not require flipping—only horizontal rotation.

Due to strict hygiene and health safety standards, we do not accept trade-ins for mattresses or bedding accessories. We are committed to ensuring that every customer receives a brand-new, sanitary product.

Regardless of the size of your mattress, Four Star has storage bed frames that fit your required needs. A storage bed is essentially a standard bed frame with additional storage space below the mattress. With a depth of approximately 9 - 11 inches, you have much bigger space to work with when storing items such as shoe boxes, photo albums, and similarly sized bulky items. Customizing to increase the inner depth is available too.

We understand the need for more storage space, especially when home space in Singapore is getting smaller. In addition to the standard storage bed space with the German Hydraulic lift system, you can have the option of adding drawers at either the front or side of the bed frame. Alternatively, you can also add side cabinets on either side of the bed.

Position of German Hydraulic lift system: Sideway opening or front way opening

Bed Frame Upholstery Material: Synthetic leather or Fabric

Colour: More than 1000 colors to choose from

We are able to accommodate and tailor the bed frame to fit any mattress size. The standard bed frames come in single-sized, super single sized, queen-sized, and king-sized.

Yes, we offer disposal services to make your transition to new furniture seamless. Please note the following:
Four Star Mattresses
1-for-1 complimentary disposal for every mattress purchased. Each additional mattress is chargeable at S$60.

Four Star Furniture
Disposal fees apply and are calculated based on the size and type of the furniture.

How to Arrange Disposal:
To ensure our delivery team has sufficient space and time, please notify us in advance:

- Inform our sales personnel at the point of purchase.
- Or contact us via Phone: +65 6296 5966 / Email: enquiry@fourstar.com.sg.
- Office Hours: Monday – Friday, 9am – 6pm.

If you have any concerns or need to reschedule, please contact us at least 3 working days before your scheduled delivery date. Be sure to have your invoice number ready so we can assist you quickly.

Phone: +65 6296 5966
Email: enquiry@fourstar.com.sg
Hours: Monday – Friday | 9:00 AM – 6:00 PM

Our delivery timings are as follows:

Monday to Saturday 9am to 1pm, 2pm to 6pm
Sundays and public holidays Closed

Yes, we can hold your order until you are ready. To arrange a delivery date, please contact us at least 7 working days in advance. For Made-to-Order (MTO) items, we require 6 working weeks' notice to ensure our factory can fulfill your request on time.

Please provide your invoice number via:
Phone: +65 6296 5966
Email: sales@fourstar.com.sg
Operating Hours: Monday – Friday, 9am – 6pm

To ensure your complete satisfaction, please inspect all items thoroughly at the time of delivery.

- Immediate Action: If you notice any defects or receive the wrong item, please notify our delivery team immediately. They will assist with the necessary documentation and arrangements.
- Policy Note: Please be aware that once the delivery team has left and the acknowledgment has been signed, we are unable to offer exchanges or returns for defects or incorrect items found later.

Yes, Four Star offers extensive warranties to ensure the longevity of your investment:
Mattresses: Up to 15 years warranty (varies by model).
Furniture: Up to 5 years warranty (varies by product type).

The specific warranty period for your item will be stated on your product warranty card or invoice. Our warranty generally covers manufacturing defects in workmanship and materials.

To initiate a warranty claim, please email our service team at sales@fourstar.com.sg. To help us process your request quickly, please include the following:
- Subject Line: Warranty Claim - [Your Invoice Number]
- Proof of Purchase: A clear photo or scan of your original invoice.
- Visual Evidence: Photos or a short video clearly showing the defect.
- Contact Details: Your name and phone number.

Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM. Our team will review your submission and contact you with the next steps.