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Common Enquiries
What is the sizes available for four star mattresses?
I need to customise my mattresses size can Four Star do that?
We can customise mattress size for you, however, do visit us and our sales personnel will assist you.Do I need to flip or rotate my mattress?
We recommend to rotate the mattress 180 degrees every 3-6 months to maximise performance and durabilityCan I trade-in my mattress?
Due to hygiene concerns, all mattresses and bedding accessories we do not accept trade-ins of any kind. However, we offer one-to-one item disposal services when you purchase from us.Four Star provide disposal service?
For Four Star Mattresses:
Yes. We offer a one-to-one disposal service during delivery. Each additional item disposed is chargeable at $60.
For Four Star Furniture:
There is no free disposal available. It is chargeable according to the Size of the furniture.
However, do inform us in advance should you need to dispose your old mattress so that we can make the necessary arrangement. Please inform our sales personnel during the purchase or call +65 6296 5966 or email us at enquiry@fourstar.com.sg. Our operation hour is Monday to Friday from 9am-6pm.Can I change of the delivery date/time after purchasing?
For any delivery issues, please call +65 6296 5966 or email us at enquiry@fourstar.com.sg, at least 3 working days before the actual delivery date. Our operating hour is Monday to Friday from 9am-6pm.
(Do prepare invoice no for us to check during the phone call)Can I cancel my order?
All processed orders are final and non-refundable.How long will my order to be delivered?
For online order:
You can choose your delivery date at the checkout page, the earliest delivery date will be:Mattresses 1 Week Furniture 2 Weeks Made to order (MTO) item 6 Weeks
For In-store order:
You can let our sales personnel know your preferred delivery date and time. our sales personnel will advise based on availability slot. Do note the earliest delivery date after the order are placed:Mattresses 1 Week Furniture 2 Weeks Made to order (MTO) item 6 Week Is there a staircase charges?
Yes. Staircase charges apply if the bulky items unable to fit the elevatorat the point of delivery. Our delivery team will carried up via the staircase
in a non-hazardous manner.
For Four Star Mattresses & Bed Frame:1st to 3rd storey Free of charge 4th storey onwards From $10 per storey for each bulky item
(depending on the size of items)
For Four Star Furniture:1st storey onwards From $20 per storey for each bulky item
(depending on the size of items)
What are Four Star delivery timing like?
Our delivery timings are as follows:
Monday to Saturday 9am to 1pm, 2pm to 6pm Sundays and public holidays Closed Can Four Star Hold my order until my house is ready?
Yes, we can hold your order. Once you are ready to make a delivery arrangement for your purchase do inform use 7 Working Days in Advance by calling us at +65 6296 5966 or email us sales@fourstar.com.sg Monday to Friday from 9am-6pm with your invoice no. we will assist you from there.
For MTO order do inform us 6 Working Weeks in Advance, so our factory is able to fulfil your order on time.I've received a wrong item or defect item. What should I do?
Items are to be checked upon delivery. Please inform our delivery team if any wrong item or defect are found upon delivery. Any wrong item or defect found after the delivery are not exchangeable.Does Four Star provide warranty for the product?
We provide up to 15 years warranty for our mattress, and up to 5 years warranty for our furniture.What does the warranty cover?
Do refer to our warranty page for more information.Is registration required for Four Star warranty?
Yes. Please register the warranty for your purchased product online to obtain the benefits of the product warranty. Also, keep the original sales invoice as proof of purchase when making a claimWho do I contact for warranty claim?
Please email us at sales@fourstar.com.sg Monday to Friday from 9am6pm. Invoice no and photo of defect are required as proof of purchase upon warranty claim, and we will assist your from there.
